UPDATE Thursday 11/12/20 @ 12:30AM:
I’m writing a quick note to update you, the customer. I think that Thursday we will have no issues with delay in phone response time or any customer service activities. The wind and rain has been strong - but about 3 hours ago my son wanted to go outside to run around in the wind and rain. Obviously I stood outside to ensure it was safe and I joined him. I do understand the Hurricane is going to make full landfall throughout the night, but I think we are through the worst part. So thank you for shopping with Pool Supply Delivery and we look forward to serving you Thursday as normal.
UPDATE Wednesday 11/11/20 @ 7PM:
We had a good day and had power all day. We did experience about 8 quick power ‘flickers’ - which was enough to shut down our internet for about 15 minutes each time. We truly apologize if this effected you specifically. We are expecting Thursday to be a pretty good day, so please call us.
Hurricane Eta Announcement:Shipping Time
Because we ship the majority of our orders from Warehouses across the USA; all orders will ship fast as normal. You’re order will not be affected by the Hurricane.
Customer Service / Live Chat / Call Center
Due to Hurricane Eta and the fact our corporate offices are located in Sarasota, FL (just South of Tampa, FL) - Hurricane Eta started to make landfall at 7:30PM EST (according to the weather man who is always wrong....so take that as it is...lol).
We are a Company that believes in great customer service and if you have ordered with us before or called us, you know that during our business hours - we answer on the first 1-2 rings. We also respond to chats/emails/etc. almost 24 hours a day. So we apologize if there is a delay Wednesday & Thursday.NOTE: We do employ 10 employees who are full time ‘remote staff’ - they will be available as a backup in addition to our normal staff.
The Pool Supply Delivery Team