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Holiday 2020 Shipping & Customer Service Updates

Holiday 2020 Shipping & Customer Service Updates


I wanted to personally wish all of our amazing customers, employees and partners a very Happy Holidays. 

I also wanted to keep all our customers, employees and partners updated.

Holiday Business Hours

  • Our retail stores, offices and pretty much our entire operation will remain Open throughout the Holidays in exception for the following days in which we will be closed:
    • Christmas Eve - 12/24/2020 - Closed
    • Christmas Day - 12/25/2020 - Closed
    • New Years Eve - 12/31/2020 - Closed

Shipping Times

  • Majority of our orders will be ship as normal. We currently are shipping most orders out the same day you place an order. Our warehouse has the same hours as our office, so in exception of the days above in which we will be closed - all other days we will be shipping as normal.

  • One of our warehouse partners in CT will be closing for the holidays starting: 12/23/2020 at Noon and returning to operations as normal on 1/4/2021. We don’t expect this to cause many delays as we are one of the largest online swimming pool supply companies in America - in addition to our warehouses, we have a network of over 1,000 warehouses/pool distributors which will remain open the same days we will be open. We promise that if you order an item we would normally ship from our CT partner warehouse; we will try to source your order through one of our other partners to ensure it ships ASAP no matter what’s the cost to us. In the event that we can not source it from anywhere else, we will personally reach out and inform you and offer you options.

COVID-19 Updates / Fast Facts

  • As a fully online eCommerce business, remains open and operational to all customers. 
  • Pool Supply Delivery is considered an essential business for two core reasons:
      1. We have a major delivery operation to many major hotels, YMCA, malls and other commercial businesses.
      2. Swimming pool businesses are considered essential businesses. Even though CDC says: “Currently, there is no evidence that COVID-19 can spread to people through recreational water” - it’s essential to keep your pool water sanitized with Chlorine, Shock, Bromine, Salt Chlorine Generator, Chlorine Tablets, etc.
  • Inventory on remains strong in categories not directly impacted by the pandemic.
  • All team members who can are working remotely as a precautionary measure. Because we are a digital-first company, we are well prepared for this situation and do not expect it to significantly impact our operations.

We hope that you have a Very Happy Holiday & Merry Christmas!



Chris Smith
The entire team at







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